Refund Policy

At XEN SMS, we prioritize customer satisfaction. If you encounter any issues with our services, please reach out to our support team via a support ticket or email, and we will work to resolve the matter promptly. Please note that no refunds will be issued if your service is terminated due to violations of our Acceptable Use Policy or other Terms and Conditions, except as explicitly stated. This policy does not affect your statutory rights. Account credits are non-refundable and must be used for future purchases or service renewals.

Refund Eligibility

  • You may be eligible for a refund within 7 days of purchase if an issue cannot be resolved to your satisfaction.
  • Refunds will not be provided if your account is terminated due to violations of our Acceptable Use Policy or any other part of our Terms and Conditions.
  • Account credits are non-refundable and must be used for future purchases or service renewals.
  • Any excess payments made to XEN SMS will be credited to your account and cannot be refunded in cash. Refunds are not granted for a change of mind.

Refunds Processing Timeline

If your product or service qualifies for a refund, the processing time may vary depending on the refund method selected. Generally, refunds are completed within 7 to 15 business days.